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We are TritonWear

Swimmers, Inventors, Engineers



Our Mission

We empower swimmers and coaches to produce faster swimming through education and innovative technology.

From our competitive swimming and engineering roots to the entire sports industry, TritonWear is committed to making sports science accessible to everyone, driving success through education and innovative technology.

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The TritonWear Advantage


We strive to deliver the most accurate metrics and analytics tools for swimmers around the world.

Competitive Edge

We aim to provide every swimmer an edge over their competition, by helping them discover their own hidden potential, and to understand the technical side of the sport.

Leading Tech

We commit to equipping every coach with groundbreaking tools, so they can focus on what really matters, instead of stopwatches.

Our Team

Meet the team behind TritonWear

Tristan Lehari

Tristan Lehari

Founder & CEO

Megan Holtzman

Megan Holtzman

Chief Scientist

Katie Marr

Katie Marr

Head of Growth

TJ Jones

TJ Jones

Digital Team Lead

Join our Team

How to Apply

Subject line: Job title || your name 
Include your geographic region, competitive swimming experience, why this position is right for you, and your resume. 
Only applications meeting these requirements will be considered. 

Customer Support

Technical Customer Support Specialist

location-icon Remote - Ontario, Canada   briefcase Full Time

About Us


At TritonWear, we are the #1 swimming analytics platform, helping coaches coach better and swimmers swim faster. Our patented wearable devices and AI-coaching tools guide swim teams on precisely what they need to do to improve. We got our start in competitive swimming and will continue to focus on this vertical until we exhaust the market and perfect our offering. The long-term vision is to enable our AI-coaching platform to consume data collected by any wearable, to provide much-needed feedback to athletes across any sport. 

Using swimming as our $16B beachhead into the market, our products are being used by thousands of athletes globally in nearly 80 countries, ranging from grassroots beginners up to Olympic Gold Medalists – including 30+ National Olympic Federations heading into the Tokyo 2024 Olympics. 


TritonWear is an established startup backed by top-tier Canadian VC firms. We have experienced strong growth, including being recognized as one of Canada's CIX Top 20 Companies. Our passionate and highly experienced team of former coaches and competitive athletes, as well as product experts, is headquartered out of Toronto, ON, but dispersed throughout North America.

About You


As a skilled Customer Support Specialist, you are passionate about helping people and resolving complex issues. Your background in the tech industry and a proven track record of delivering exceptional customer service demonstrate your dedication to providing the best possible experience to TritonWear customers. A deep love of the sport of competitive swimming further amplifies your ability to connect with customers on each interaction.


You are known for your ability to quickly identify and resolve technical issues, your attention to detail, and your commitment to providing clear and concise explanations to customers. You are also a collaborative team player who thrives in working with remote-based colleagues and internal teams.


Excited to join the TritonWear team; you’re eager to contribute to the mission of empowering swimmers and coaches to produce faster swimming through education and innovative technology. You’re confident that your skills and experience will enable you to provide exceptional support to TritonWear's customers and help the company grow and succeed.

About the Role


TritonWear's Technical Customer Support Specialist plays a pivotal role in ensuring our customers have a positive and seamless experience with our products and services. This role is a front-line position, responsible for developing customer satisfaction and loyalty by resolving various customer problems or education inquiries, verbally or in writing. Exceptional communication skills enable the diagnosis and resolution of issues quickly and effectively. The Technical Customer Support Specialist is the main contributor in managing the company’s brand position of offering world-class customer service, driving customer satisfaction and loyalty.


Reporting to the Growth team, the Technical Customer Support Specialist is a crucial team member, collaborating with the sales. Marketing and product teams to ensure clients feel supported at every interaction. This role requires a solid technical aptitude (not coding skills), excellent communication skills, and a genuine passion for helping customers. The ideal candidate will be skilled at advocating for the customer internally and the company externally. Providing clear and concise instructions and solutions to customers, maintaining a positive and helpful attitude even in challenging situations.



  • Deliver first-line customer responses via live chat, email, and video calls, ensuring every customer interaction is positive and productive.
  • Answer questions, resolve support tickets, and escalate issues as required.
  • Maintain accurate and consistent records of client interactions within the CRM.
  • Collaborate with client-facing and product teams to improve client experiences.
  • Ensure all TritonWear shipments are fulfilled quickly and delivered successfully.
  • Update knowledge base articles, internal documentation and training materials.
  • Collect, prioritize and present feature requests to the product design team.
  • Learn and retain detailed product knowledge and internal troubleshooting processes.
  • Maintain a positive and helpful attitude, especially in escalating situations.
  • Identify and suggest opportunities to improve support processes and materials.
  • Prioritize requests and multi-task effectively as part of a remote-based team.



  • 3+ years of software training, support, or technical helpdesk experience.
  • 2+ years of customer service experience, preferably in a high-stress environment.
  • Excellent English written and oral communication skills with the ability to present to customers and/or departmental meetings.
    • Strong preference for additional proficiency in Spanish and French.
    • Able to utilize translation tools to communicate via text in various languages.
  • Experience working with an integrated CRM, Slack and Google Suite
  • Knowledge of competitive swimming is a valuable asset
  • Passionate, ambitious, and ready-to-learn self-starter with a results-driven attitude.
  • Ability to work in a high-stress environment while maintaining professionalism.
  • Exhibit autonomy, discipline, organization and rigour in workload management, seamlessly handling a high volume of customer inquiries.
  • Thrive in a start-up environment. Quickly and comfortably navigate shifting priorities and responsibilities as part of a fast-paced, adaptive global team.
  • Ability to work independently and as part of a team.
  • Strong attention to detail, problem-solving and analytical skills. 


Job Type: Full-time Remote


Salary: $45,000.00-$50,000.00 per year


Bonus Benefits:

  • Employee Stock Options Program
  • Medical, Dental and Vision care
  • Flexible working hours
  • Life insurance
  • Paid time off



Business Development Specialist

map Remote -US   briefcase Full Time

About you

You have a deep background in competitive swimming as an athlete and/or coach and are experienced in selling to Competitive Swim Teams. You love sales and thrive in a fast-paced growth environment. 

You are ambitious, charismatic, and organized. You are competitive by nature and thrive on exceeding targets. You enjoy a good challenge and are creative in finding new ways to hunt for new prospects and business. You love making new friends and building relationships quickly to help broaden your network and strengthen your trust in the global swimming community. 

Finally, you are passionate about start-up growth, love autonomy, and thrive as a self-starter. You know you can help over-deliver on team sales leads, which is crucial to crushing TritonWear’s growth targets. You also are hungry for self-growth and have a palpable personal goal of becoming a seasoned sales professional. 

About the Role

As a Business Development Specialist at TritonWear, you will extend our global reach through expert discovery and exploration of new and untapped business opportunities and relationships. 

In this role, you will be prospecting all levels of teams within your assigned territory, including Clubs, YMCAs, High Schools, and Colleges or Universities. You will work through our CRM and with our Team Sales Managers to strategically target outbound leads. Finding creative ways to build a high-quality lead pool is critical to achieving your lead handover targets. 

This remote role offers the freedom to chase leads virtually, in-field, at conferences, or in any other way proven to drive the best results. Highly skilled in sales and business operations, this person will join and inspire a team of like-minded go-getters to achieve our company vision. At TritonWear, we strongly believe in the value of mentorship and skill development, so we are looking for a candidate who wants to grow into more senior sales roles. 


  • Identify trends and customer needs, building a short/medium/long-term sales pipeline based on target numbers
  • Generate new leads, identify and contact decision-makers, screen potential business opportunities and hand off qualified leads for closing
  • Build outbound pipeline through personal network activation activities, including strategic calling, networking and social media
  • Run a tight sales process to build a healthy pipeline
  • Prepare and present reports on lead generation targets detailing weekly, monthly, quarterly and annual progress
  • Prepare and deliver appropriate documentation and presentations on products and services
  • Identify, present, and develop “out of the box” sales strategies/models and evaluate their effectiveness
  • Maintain and share professional knowledge through education, networking, events, and presentations


  • 1+ Years in a growth-focused sales role 
  • Experience in cold-calling and early-stage pipeline building
  • Strong background as an elite competitive swimmer or competitive swimming coach
  • Highly motivated and target-driven with a proven track record in exceeding KPIs
  • Strong verbal and written communication skills 
  • Working knowledge of sales techniques and sales performance metrics
  • Proficiency with data analysis, forecasting, and budgeting


In the News

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We would love to hear from you

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